CLIENT FOCUSEDRESULTS DRIVEN
GROUNDWORK FOR SUCCESS
AGILITY
EFFICIENCY
RESULTS
AGILITY - EFFICIENCY - RESULTS
CALL CENTER
COLLECTIONS
RECOVERY
NOT JUST A CALL CENTER -
AN ADVANCED CONTACT SOLUTIONS PARTNER.
Call centers merely receive requests by telephone. FMS’ advanced omni-channel contact centers handle inbound customer communication over multiple channels such as telephone, web, chat, email, messaging apps, social media, text, fax, and SMS. This use of multiple types of advanced technology help resolve customer issues quickly, track customer engagements, and capture interaction & performance data.
By utilizing all communication channels and employing omni-channel support, FMS is establishing a new place in the contact center industry.
FMS customer service solutions help you manage your business communications to put you ahead of the competition.
The FMS contact center services are the perfect compliment for small or large businesses who find the cost of providing in-house 24/7 live support prohibitive.
Whether your needs are as simple as collecting important personal and product information from your callers on a sparse per order basis or as demanding as sales and support for a nationwide advertising campaign, FMS Customer Service Professionals can field calls transparently as though they work directly for your company.
FMS specializes in combining various services to deliver custom-tailored contact center solutions.
In most cases, FMS can integrate directly from your CRM, e-commerce solution or trouble ticketing system and even provide information using your FAQ’s and knowledge-base.
Need 24/7 Support?
FMS is a loyal partner across portfolios of work, including early out and legacy system. Over the past 6 years, FMS has demonstrated flexibility and agility to accomplish projects that required tailored programming.
St. Luke’s Health System
Southwest Idaho
We have used FMS for collections for several years and have been pleased with the results. The agents are professional and work with our customers to provide the best solutions to resolve outstanding balances.
Lisa Coyner, Manager of Corporate Accounting
SCI Shared Resources
