FMS Contact Centers provide state-of-the-art contact center solutions that include inbound and outbound calling, customer service, 24/7 customer support, short and long term and seasonal calling campaigns.
FMS is also a national leader in first and third party collections, recovery, and receivables management solutions to a diverse national client base that includes industries such as Healthcare, Bank and Retail Cards, Purchased Debt, Check Recovery, Utilities, Telecommunications, Auto Finance and Student Loans.
FMS uses state-of-the-art collection systems, dialer technologies, telephony and IVR solutions to consistently meet client expectations.
AGILITY - EFFICIENCY - RESULTS
With the combined longevity of our senior management experience, FMS provides innovative, proactive and employee-focused processes that address timely and effective solutions and results for changing client needs. Strategies always focus on recovery and collection effectiveness and include exceptional Client and IT services.
Terry D. White
Senior Vice President
Mr. White has been with FMS since 2000, is a seasoned industry executive and adds over 40 years of direct management experience to the FMS team. As a former client of FMS – serving as a corporate Credit & Collections Manager for one of the top five utility holding companies in the nation, Mr. White brings not only a strong industry background but also a vital client perspective from a highly regulated vertical. Through his experience Mr. White has also built a thriving call center operation that has efficiently pivoted into a full service inbound and outbound contact center. Mr. White holds a Business and Finance degree.
President/Chief Operating Officer
Mr. Wolfer has been with FMS since 1999 and is an industry veteran with over 25 years of experience serving the needs of many of the largest institutions nationwide. Mr. Wolfer has been involved with building out call centers, both technically and operationally, for many years. In those years, he has managed all types of debt as well as 1st party early-out, primary through warehouse 3rd party collections as well as various inbound and outbound customer service projects. Mr. Wolfer’s role is to develop the workflow strategy for our collections and call center projects based on the activity already performed, and to guide his team of agents accordingly.
Dennis C. Hammarquist
Chief Information Officer
Mr. Hammarquist has been in the call center and account receivables industry for the past 26 years working with technology systems for Enterprise Recovery Systems, Ocwen Federal Bank, State Collection Services and Convergent USA…one of the nation’s largest call center operations. As the CIO for FMS, Dennis has applied his knowledge and best practices he has learned to the organization. Dennis has a Bachelor’s in Computer Information Systems from DeVry Institute of Technology and his Master’s in Information Systems Management from Keller Graduate School of Management.
Michele C. Evangelista-Lehnus
Compliance Officer, Director of Training and Quality
Ms. Evangelista-Lehnus has been employed in the industry for over 18 years and has been employed at FMS since 2003. Michele overlooks both the Training and Quality Assurance departments which create and maintain the FMS compliance culture. In this position, Michele has the unique ability to train all new hires in their roles at FMS, then monitor their progression as Quality Assurance and Compliance Officer. Michele is also instrumental in creating training materials and writing company policies/procedures for Operations, Clerical and Bookkeeping and is also the Point of Contact for the CFPB Portal. Michele’s leadership in making sure that every agent is ready once they’re on the floor is a major strength for FMS.
Vice President of Business Development
Ryan brings over 20 years of sales and marketing experience to the FMS team. Ryan is responsible for expanding FMS’ brand awareness with a focus on the healthcare vertical and inbound and outbound call center projects. Ryan’s responsibilities range from procuring new business, overseeing marketing efforts, social media, vendor management and onboarding new clients and their ongoing engagement with FMS.