CONTACT CENTER SERVICES
FMS CONTACT CENTER SERVICES
(click to navigate to service information)
FMS Can Function as Your Brand Ambassador
As brand ambassadors FMS can serve as an extension of your company to represent and promote your products and/or services in a manner that is consistent with your brand's image and goals.
What’s the Benefit?
Maintain a Consistent Brand Identity
FMS can help to provide your valued clients with consistency from sales to support. By aligning your brand and your brand ambassadors, you can create a more consistent, powerful brand identity which, in turn, helps boost efficiencies, sales, and profits.
As brand ambassadors FMS aims to be very helpful in responding to negative feedback and criticism. This is done in an informed, positive way, helping to show the care you have for your customers.
The Importance Of 24/7 Customer Service And Returns Support
Wondering if you should invest in 24/7 customer service and returns support from an outsourced partner like FMS? Curious to learn more about the benefits of working with us? Here are just a few reasons you should invest in truly 24/7 service.
Improve Customer Satisfaction
Your customers are spread throughout the country, or even globally, and they all have different schedules and may contact your company at different times for support. On top of that they all have their own preferred channels for communicating.
Simply having a part-time team of customer service representatives, or only opening up your phone, website chat or email during a certain time of day could pose issues for those without typical 9-5 schedules. When your customers are having issues, you want to know about it as soon as possible.
The 24/7 customer service and returns support that FMS can provide is the key way to enhancing customer satisfaction. No matter what time…day or night…a customer can initiate a return or discuss an issue they’re having with your product or services, so that the appropriate action can be taken. This availability makes it easier to provide great customer service experiences and ensures your customers always feel like their needs are being met.
Expand Your Available Hours
Our Customer Service Professionals (CSP’s) are available 24/7, and we can answer calls, chats and emails at any time of the day or night. Best of all, you only pay based on the minutes that we spend working on your account and taking your orders – you don’t have to worry about high hourly fees or other costs. You pay for the services you use… and not a penny more.
By expanding your available hours, you can make things much more convenient for your customers who may be located in different time zones, or even internationally – and who may typically have difficulties placing their orders within your operational business hours.
Improve Customer Satisfaction
By connecting your customers with a friendly, reliable customer service representative and allowing them to help your customers and place orders at any time of day or night, FMS helps enhance customer satisfaction and build more brand loyalty.
AGILITY - EFFICIENCY - RESULTS
Outbound Call Projects
In today's business environment, time truly is money.
Your sales representatives are constantly trying to keep up with the demands of their schedules and closing deals. Sales reps need a full pipeline of warm leads. Service teams need a full work schedule. Practices need a full schedule of patients to see. To fill your sales pipeline with warm leads, FMS agents can cold call for you and your team. FMS can take your leads, make the cold calls and set face-to-face sales appointments for your sales staff and fill your work schedule. Let FMS call your customers, clients or patients to schedule annual or follow-up appointments.
FMS services provide your business and its sales staff with:
- Efficient campaigns that provide well-qualified leads
- Effective lead generation that develops into secured appointments
- Dynamic script writing that guarantees ideal leads are converted into scheduled appointments
- Customized strategies based on your business’ current needs, products and services
- Call list /database clean-up and vetting
- Real-time appointment rescheduling and cancellations
- Online access to schedules and calendars
- Face-to-face Meetings with Qualified Prospects
- Agents use Your Preferred Call Lists
- Scheduling Saves Time and Money
- Programs Tailored to Meet Your Business Needs
- Sales Agents based in USA
Outbound Call Center Services:
- Appointment Setting
- Collection Reminders
- Lead Generation
- Market Research
- Mystery Shopping
- Property Management
- Payment Protection
- Event Registration
- Warranty Program
FMS has managed an array of programs for business sales staff, medical professionals, insurance companies and consultants.
The experience of FMS spans B2B and B2C companies and all project sizes and ranges, generating appointments for individual sales reps to large corporations.
Industries FMS has worked for include:
- B2B and B2C Sales Organizations
- SEO and Digital Media Firms
- Software Development Companies
- Real Estate Firms
- Political Campaigns
- Seasonal Campaigns
- Financial Services Companies
- Insurance Corporations
- Home Improvement Companies
- Medical / Pharmaceutical Companies
- Contractors: HVAC, Electrical, Flooring, Heating, Oil, Roofing, Flooring, etc.
- Auto Dealerships
- Energy / Lighting Solutions
- Telecommunication Companies
- Transportation Companies