ABOUT
FMS
FMS Contact Centers provide state-of-the-art contact center solutions that include inbound and outbound calling, customer service, 24/7 customer support, short and long term and seasonal calling campaigns.
FMS is also a national leader in first and third party collections, recovery, and receivables management solutions to a diverse national client base that includes industries such as Healthcare, Bank and Retail Cards, Purchased Debt, Check Recovery, Utilities, Telecommunications, Auto Finance and Student Loans.
FMS uses state-of-the-art collection systems, dialer technologies, telephony and IVR solutions to consistently meet client expectations.
AGILITY - EFFICIENCY - RESULTS
FOUNDED
APRIL, 1993
HEADQUARTERS
TULSA, OKLAHOMA
With the combined longevity of our senior management experience, FMS provides innovative, proactive and employee-focused processes that address timely and effective solutions and results for changing client needs. Strategies always focus on recovery and collection effectiveness and include exceptional Client and IT services.
EXECUTIVE TEAM
Terry D. White
Senior Vice President
Mr. White has been with FMS since 2000, is a seasoned industry executive and adds over 40 years of direct management experience to the FMS team. As a former client of FMS – serving as a corporate Credit & Collections Manager for one of the top five utility holding companies in the nation, Mr. White brings not only a strong industry background but also a vital client perspective from a highly regulated vertical. Through his experience Mr. White has also built a thriving call center operation that has efficiently pivoted into a full service inbound and outbound contact center. Mr. White holds a Business and Finance degree.
Michael Wolfer
President/Chief Operating Officer
Mr. Wolfer has been with FMS since 1999 and is an industry veteran with over 25 years of experience serving the needs of many of the largest institutions nationwide. Mr. Wolfer has been involved with building out call centers, both technically and operationally, for many years. In those years, he has managed all types of debt as well as 1st party early-out, primary through warehouse 3rd party collections as well as various inbound and outbound customer service projects. Mr. Wolfer’s role is to develop the workflow strategy for our collections and call center projects based on the activity already performed, and to guide his team of agents accordingly.
Dennis C. Hammarquist
Chief Information Officer
Dennis Hammarquist is the Chief Information Officer at FMS, Inc., bringing more than two decades of experience in information technology, call center operations, and data-driven business strategy within the collections and financial services industry.
In his role as CIO, Dennis leads enterprise-wide technology initiatives, overseeing management information systems, cybersecurity, contact center platforms, and network infrastructure. He works closely with executive leadership to align technology solutions with business objectives, ensuring secure, scalable, and efficient operations that support clients and internal teams alike.
Dennis has a deep background in first- and third-party collections technology, vendor and partner management, system automation, business intelligence, and regulatory compliance. Throughout his career, he has successfully implemented high-availability systems, streamlined operations through automation, and driven continuous improvement across complex, multi-site environments.
He holds a Master of Information Systems Management from Keller Graduate School of Management and a Bachelor of Science in Computer Information Systems from DeVry Institute of Technology. Dennis is recognized for his collaborative leadership style, strategic mindset, and commitment to operational excellence.
LEADERSHIP TEAM
Ryan White
Vice President of Business Development
Ryan brings over 20 years of sales and marketing experience to the FMS team. Ryan is responsible for expanding FMS’ brand awareness with a focus on the healthcare vertical and inbound and outbound call center projects. Ryan’s responsibilities range from procuring new business, overseeing marketing efforts, social media, vendor management and onboarding new clients and their ongoing engagement with FMS.